Return & Refund Policy

1. Return Window

You must request a return within 48 hours of receiving your order. After that, we cannot accept returns.

2. Eligible Returns

• The product is damaged, defective, expired, or not as described
• The product is unused and in its original packaging and condition

3. How to Report an Issue

If there’s an issue with your order:

• Contact us within 48 hours via email or WhatsApp
• Include your order number, a clear description of the issue, and photos if needed

Note: Please keep all original packaging until your return is resolved.

4. Warranty Coverage

• Imported items: 48-hour check warranty
• Brand warranty: Contact the official brand service center

5. Refunds & Exchanges

• We offer exchanges or store credit only – no cash refunds
• If the product is faulty, you’ll receive a replacement or store voucher
• If returning for personal reasons (e.g., change of mind), shipping costs apply

6. Return Shipping

You are responsible for return shipping. Use a reliable courier with tracking, as we are not responsible for lost parcels.